30505 Dupont Blvd. – Millsboro, DE 19966 • 302-934-6887

FREE shipping on all orders over $75. Check out our price match guarantee!

 

 

Ordering Information

SHIPPING INFORMATION(shipping, customer service, gifts, returns)

Standard Shipping/Handling Charges for EACH address in Continental U.S.

We ship using either Fed-Ex, UPS or USPS. If either of these services are not available in your area, please let us know in the comments portion of your checkout form. This allows us to offer the cheapest shipping rates possible. Please contact us with any questions.

Please Note: If you have ordered an item with a special shipping rate, the chart to the right will not apply.

Heavier items will incur additional shipping charge.

Please call Customer Service for info on shipments to Alaska, Hawaii, Puerto Rico, Canada, overseas and for APO's.

Free shipping offer is determined by the subtotal of the order before shipping is added. Free shipping offer only applies to orders shipping to a destination in the 48 Contiguous States.


United States Rates

Purchase Amount Shipping Cost - Ground
$0-$12 $4.95
$12.01-$20 $6.95
$20.01-$30 $8.95
$30.01-$40 $9.95
$40.01-$50 $10.95

$50.01-$75

Free Shipping on orders over $75

$12.95


PAYMENT OPTIONS:

We currently accept Visa, MasterCard, Discover/Novus, American Express, Cashiers checks and Money Orders. Please allow 10 days for checks to clear.

CUSTOMER SERVICE

You may reach a customer service representative during our normal business hours by calling 302-934-6887. Daily 9:00 a.m. to 5:00 p.m. ET

EXCHANGES & RETURNS:

To exchange or return any purchase within 14 days with which you are not completely satisfied, please:

  • Contact customer service at info@pineridgeonline.com
  • Merchandise must be returned in original packaging. We do not refund for opened, used or repackaged items.
  • Return your purchase with a copy of your bill by Fed-Ex, UPS, or U.S. Mail. For your protection, insure your package.
  • You may make another selection or have your money completely refunded.
  • Shipping charges are not refundable.
  • A 25% restocking fee will apply to all items that included free shipping.

 

SPECIAL NOTE ON GOODS DAMAGED IN SHIPMENT:

Be sure to inspect your shipment as soon as it arrives! If the product has been damaged during shipment, you must contact us IMMEDIATELY (within 24 hours), as the shipper has only a limited time to make a claim to the delivery company.

STORE HOURS:

Daily 9:00 a.m. to 5:00 p.m. ET (Closed Wednesday and Sunday)

LOCATION:

27171 Dagsboro Rd.
Millsboro, DE 19966

PRODUCT AVAILABILITY:

Most items are in stock and will be shipped in 2-3 business days. Furniture will take 2-4 weeks for delivery. If an item is on back-order, please allow 2-4 weeks for shipment. If an item is out of stock, we will notify you by e-mail of the estimated shipping date. You may cancel your order at anytime prior to shipping, or inquire about your order status by sending an e-mail. To keep prices as low as possible, some products are shipped to you directly from the manufacturer.

PRIVACY POLICY:

Information you provide is used exclusively for processing your order, and will not be sold.

ORDER SECURITY:

Our website uses 128-bit SSL encryption when you place your order by credit card for the best protection against credit card fraud.